MEPCO Help Line
Multan Electric Power Company (MEPCO) is one of the largest electricity distribution companies in Pakistan. MEPCO Help Line is responsible for supplying power to a vast region of southern Punjab. It serves millions of consumers across multiple districts and plays a major role in maintaining electricity distribution, resolving faults, and handling consumer complaints.
To ensure smooth customer service, MEPCO has developed a structured helpline system, complaint centers, and regional offices. This guide explains everything you need to know about MEPCO helpline numbers, district support system, complaint procedures, and contact details in 2026.
MEPCO Help Line Number (24/7 Support)
The most important contact for all MEPCO consumers is the centralized WAPDA helpline.
Official Helpline:
118
Helpline Number:
- 0800-63726
- 061-9220198
Head Office Address:
Mepco Complaint Phone or Contact Number:
- 061-9220198
- 061-9220313
- 061-9220314
- 061-9220315
CEO MEPCO Phone Number:
- 0333-6142149
MEPCO Customer Service Centers
MEPCO has provided customer service centers in all regions. You can visit your nearest service center or call to register a complaint or ask any questions regarding your issue to resolve it.
| Name of Circle | Phone / Helpline |
| Multan | 061-9220198 |
| Muzaffar Garh | 066-9200065 |
| Dera Ghazi Khan | 064-9239229 |
| Bahawalpur | 062-9250102 |
| Rahim Yar Khan | 068-9230160 |
| Vehari | 067-3360282 |
| Sahiwal | 040-9200305 |
| Bahawal Nagar | 063-9239031 |
This number works for all electricity distribution companies in Pakistan, including MEPCO. It is available 24 hours a day, 7 days a week.
You can call 118 for:
- Electricity breakdown reporting
- Transformer faults
- Power failure complaints
- Meter-related issues
- Billing complaints
- Emergency electricity problems
Once you call, your complaint is recorded in the system and forwarded to the relevant MEPCO subdivision or technical team.
MEPCO District Helpline System Overview
Unlike private companies with separate numbers for each region, MEPCO does not maintain a permanently fixed public helpline for every district. Instead, it uses a centralized complaint system supported by regional offices.
MEPCO’s operational structure includes different circles and divisions, such as:
- Multan Circle
- Bahawalpur Circle
- Dera Ghazi Khan (DG Khan) Circle
- Vehari Circle
- Rahim Yar Khan Circle
- Sahiwal Region (covered areas under the MEPCO system)
Each circle has multiple subdivisions that manage complaints locally.
How the MEPCO District Complaint System Works
When you report an issue through 118 or the online system, your complaint is automatically routed to:
- Central complaint database
- Relevant regional circle office
- Local subdivision office
- Field technical team
This structured system ensures that complaints are handled according to location and urgency.
For example:
- A transformer fault in Bahawalpur will be sent to the Bahawalpur Circle office
- A billing issue in Multan will go to the Multan subdivision billing department
MEPCO Online Complaint System
To improve customer convenience, MEPCO has introduced an online complaint system.
How to Register an Online Complaint:
- Visit the official MEPCO website
- Open the “Customer Services” or “Complaints” section
- Enter your reference number (printed on the electricity bill)
- Select complaint category
- Submit your request
Benefits of Online System:
- No need to visit the office
- Fast complaint registration
- Easy tracking system
- Transparent processing
MEPCO District Offices and Local Support
MEPCO has physical offices in almost every district under its jurisdiction. These offices are known as subdivision offices or complaint centers.
You can visit these offices for:
- New electricity connection
- Meter replacement or testing
- Bill correction
- Load increase or decrease requests
- Manual complaint submission
Each office has staff assigned for customer support and technical complaint handling.
MEPCO Email Support System
MEPCO also provides email-based support for consumers, although it is mainly used for formal or non-urgent complaints.
Important Note:
- MEPCO does not use a single universal email for all complaints
- Each department or circle may have separate email addresses
- Official email contacts are updated on MEPCO’s website
Email Use Cases:
- Billing disputes
- Documentation requests
- Complaint follow-ups
- Administrative issues
For urgent problems, helpline 118 is always recommended instead of email.
Common Types of MEPCO Complaints
Consumers in MEPCO service areas frequently report different types of issues. These include:
Electricity Supply Issues
- Sudden power breakdown
- Low-voltage supply
- Transformer failure
- Overloaded feeders
Billing Issues
- Incorrect billing amounts
- Estimated bills instead of actual readings
- Duplicate bills
- Missing bill delivery
Meter Problems
- Faulty meters
- Burnt or damaged meters
- Meter replacement requests
- Meter reading errors
Service Requests
- New electricity connection
- Load extension (commercial or domestic)
- Temporary disconnection
- Reconnection requests
MEPCO Complaint Tracking System
After registering a complaint, customers receive a tracking number. This number is important for follow-up.
How Tracking Works:
- The complaint is logged into the central system
- Assigned to the relevant subdivision
- The field team is dispatched
- Status is updated in the system
- Consumers can check progress via the helpline
MEPCO District Support Process Explained
Even though MEPCO uses a centralized helpline, its ground-level operations depend on district offices.
Step-by-step process:
- Customer reports issue (via 118 or online)
- Complaint enters the MEPCO system
- System identifies location
- District subdivision receives a complaint
- Technical staff visit the site
- The issue is resolved
- The complaint is closed in the system
This ensures both speed and accountability in service delivery.
Important Contact Summary
Here is a quick summary of the MEPCO contact system:
- Helpline: 118 (WAPDA Central Complaint Center)
- Website: Official MEPCO portal
- Offices: Available in all serviced districts
- Email: Department-specific (available on website)
Tips for Faster Complaint Resolution
If you want your complaint resolved quickly, follow these tips:
- Always keep your bill reference number ready
- Clearly explain your issue when calling
- Mention the exact location and pole number (if possible)
- Note down the complaint tracking number
- Follow up after 24–48 hours if needed
Why the MEPCO Helpline System is Important
MEPCO serves millions of consumers, so a strong complaint system is essential. The helpline and district system help in:
- Reducing electricity downtime
- Improving service response time
- Ensuring transparency
- Managing large-scale distribution efficiently
The combination of central helpline and district offices allows MEPCO to manage both urban and rural electricity demands effectively.
Final Thoughts
Multan Electric Power Company has developed a well-structured customer support system that includes a central helpline (118), online complaint services, and district-level offices. While there is no fixed public helpline for each district, the centralized system ensures that all complaints are properly routed and resolved.
For any electricity-related issue, the fastest and most reliable solution is always the 118 helpline. Whether it is a billing issue, transformer fault, or power outage, MEPCO’s system is designed to provide timely support to its consumers across southern Punjab.
